Refund policy

[DRAFT: Julissa to finalize] This is a plain-language placeholder, not legal advice.

What you are buying

The SHIP Kit and the Pre-Launch Audit Pack are digital downloads. The teardowns are digital videos delivered by email. The async repo review is a recorded service delivered after you share your code.

Refund requests

• Digital downloads: [REFUND_WINDOW_AND_TERMS].
• Teardowns: if you ordered before the videos are delivered, [TEARDOWNS_REFUND_TERMS].
• Repo review: a full refund is available before the review starts. Once the recorded review is delivered, [REPO_REVIEW_REFUND_TERMS].

Approved refunds go back to the original payment method through Stripe. Download links for refunded orders stop working.

How to ask

Email [SUPPORT_EMAIL] from the address you used at checkout, with your order email and what went wrong. A real person reads every message.

Practical Works